Frequently asked questions

Everything you might want to know about cleaning with Casa Neat in Athens, GA. Don’t see your question? Reach out — we’re happy to help.

Service Area & Coverage

What areas do you serve?+

We're based in Athens, GA and proudly serve Athens and the surrounding areas, including Watkinsville, Jefferson, Gainesville, and Buford. If you're near Athens and not sure whether we reach you, just ask — we'll let you know right away.

Do you clean apartments and condos, or just houses?+

Both. We clean houses, apartments, condos, and studios throughout the Athens area, including spaces near downtown and the University of Georgia. The clean is scaled to the size of your home, so an apartment is quick and efficient while a large house gets the time it needs.

Our Services

What's the difference between a deep clean and a standard clean?+

A standard clean is regular maintenance — kitchens, bathrooms, floors, dusting, and surfaces wiped down to keep your home consistently fresh. A deep clean goes much further: inside the oven, microwave, and refrigerator, grout scrubbing, hand-wiped baseboards and door frames, cabinet interiors, ceiling fans, and the build-up that everyday cleaning never reaches. Most new clients start with a deep clean, then keep things easy with standard or recurring visits.

Do you offer recurring cleaning?+

Yes. Recurring cleaning is one of our most popular options — weekly, bi-weekly, or monthly. You get the same trusted cleaner each visit, so they learn your home and your preferences over time. There are no long-term contracts, and you can adjust, pause, or skip a visit whenever you need to.

Can you clean Airbnbs and rentals?+

Absolutely. We handle Airbnb and vacation rental turnovers in Athens to a repeatable checklist, so every guest arrives to the same five-star-ready space. We strip and remake beds with fresh linens, reset the kitchen and bathrooms, restock host-provided essentials, and flag anything that needs your attention before the next check-in.

Do you do move-in and move-out cleaning?+

Yes. Move-in and move-out cleans are a full, detailed clean of an empty home — inside every cabinet and closet, all appliances, baseboards, and bathrooms. It helps you protect your deposit, impress buyers, or simply settle into a fresh, spotless space.

Trust & Safety

Are your cleaners insured and background-checked?+

Yes. Every member of our team is fully insured and passes a thorough background check before they ever enter a home. Your peace of mind matters as much as the clean itself.

Do I need to be home during the cleaning?+

No, you don't need to be home. Many clients give us entry instructions and go about their day — you'll come back to a spotless home. You're also welcome to be there if you prefer. Whatever makes you comfortable works for us.

Do you bring your own cleaning supplies?+

Yes. Our team arrives fully equipped with all the supplies and equipment needed to clean your home — you don't need to provide anything. If you'd prefer we use specific products you keep on hand (for allergies, finishes, or personal preference), just let us know and we're happy to.

Booking, Quotes & Pricing

How quickly can I get a quote?+

Fast. Tell us about your home through our quick form and we'll send a free, flat-rate quote within 24 hours. No hourly guessing, no surprises — just an honest price for the clean you need.

How do I book a cleaning?+

It's simple. Fill out the quote form on our contact page with your home details and preferred date, and we'll get back to you within a day to confirm everything. You can also call us if you'd rather talk it through.

Why don’t you list prices on the site?+

Every home is different — its size, condition, and what you need all affect the work involved. Rather than post a generic number that may not fit your home, we send a flat-rate quote tailored to your space within 24 hours. That way the price you see is the price you pay.

Can I reschedule or cancel?+

Of course. Life happens. Just give us a heads-up as early as you can and we'll reschedule at no hassle. For recurring clients, skipping or shifting a visit is easy and there are no penalties.

Before & After Your Clean

Do I need to clean or tidy up before the team arrives?+

No deep tidying required. A quick pick-up of personal items and clutter helps us spend our time on actual cleaning rather than organizing, but we'll work around whatever we find. Just let us know about any areas you'd like us to focus on or skip.

Are you comfortable cleaning homes with pets?+

Yes — we love pets and clean plenty of homes with them. Let us know about your animals ahead of time so we can plan around them, and tell us if you'd like extra attention to pet hair. We're happy to add that on.

What if I’m not satisfied?+

Then we make it right. If something doesn't meet your expectations, tell us within 24 hours and we'll return to re-clean the area at no charge. Our satisfaction guarantee is the simplest part of working with us.

Still have a question?

Tell us about your home and we’ll answer your questions and send a flat-rate quote within 24 hours.

Get a Free Quote